This policy explains what information NovaTrax Dynamics collects, how it is used, and how we protect customer data across the website and ordering experience.
We may collect personal information that you provide directly to us, including your name, email address, phone number, delivery city, and any order details you submit through forms on our website.
We may also collect limited technical and usage information such as browser data, page visits, anonymous visitor identifiers, and interaction data used for analytics, attribution, and service improvement.
We use your information to process orders, communicate with you, deliver products, confirm payments, provide support, and improve our services.
We may also use relevant order and visitor information for analytics, customer service follow-up, marketing attribution, and business operations.
Payments may be processed through trusted third-party providers such as Paystack. We do not store your card or mobile money credentials directly on our website.
We may also use service providers and platforms for customer communication, marketing attribution, media hosting, email delivery, and order management where necessary to run the business.
Our website may use cookies, browser local storage, analytics tools, and tracking technologies to improve functionality, remember certain settings, measure traffic, and understand how customers interact with the site.
This may include anonymous visitor identifiers used to support order attribution, customer experience improvements, and campaign performance reporting.
We do not sell your personal information. We may share limited information with trusted third parties only where needed to process payments, deliver services, fulfill orders, send communications, or comply with legal obligations.
We may also disclose information where necessary to protect our rights, investigate fraud, or respond to lawful requests.
We retain relevant customer and order information for as long as reasonably necessary for fulfilment, support, business records, legal compliance, and dispute resolution.
We take reasonable administrative and technical steps to protect your information, but no internet-based system can be guaranteed to be completely secure.
You may contact us if you want to correct key personal details connected to an order or if you have questions about how your information is being used.
If you no longer wish to receive certain communications from us, you can contact us directly and we will assist where possible.
We may update this privacy policy from time to time to reflect service, legal, or operational changes. The latest version published on this page will apply to future use of the site.
If you have questions about how we handle your information or need help with an order-related issue, get in touch with our team.